Refunds & Replacements Policy

At Vitalius Wellness, we take great care in crafting high-quality products to support your well-being. If something isn’t quite right with your order, we’re here to help with a smooth and fair resolution.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a misprint, please reach out to our support team within 30 days of receiving your order. Simply provide a photo and a brief description of the issue, and we’ll promptly review your request. If approved, we’ll send a replacement at no cost or issue a full refund.

Lost Packages

If your order is lost in transit, please contact us within 30 days of the estimated delivery date. Once confirmed as lost, we will offer a replacement or refund for your order.

Non-Refundable & Non-Replaceable Situations

Unfortunately, we are unable to process refunds or replacements in the following cases:

  • Incorrect Shipping Address – If an incomplete or incorrect address was provided, the order may be returned, and additional shipping fees may apply.
  • Unclaimed Shipments – Packages that go unclaimed and are returned to our facility will require reshipment at the customer’s expense.
  • Buyer’s Remorse – Due to the nature of our wellness products, we do not accept returns for change-of-mind purchases.
  • Customs Rejections – We cannot issue refunds for packages returned due to customs restrictions. Please ensure compliance with your country’s import regulations.
  • Order Cancellation After Processing – Once an order has been processed and prepared for shipment, it cannot be canceled or refunded.

Processing Refunds

Once a refund is approved, it will be credited to your original payment method within a few business days. If you haven’t received your refund, please check with your bank or payment provider, as processing times may vary. If you need further assistance, feel free to reach out to us.

We deeply value your trust in Vitalius Wellness and are committed to making things right. If you have any questions or concerns, please don’t hesitate to contact us. 💛